Frequently asked questions

Most orders ship within 1–2 business days. Standard delivery within the United States typically arrives in 3–7 business days after shipment. You will receive a confirmation email with tracking once your order is on its way.

We currently ship to the United States and select international destinations. Available countries and rates are shown at checkout. Duties and import taxes, where applicable, are the responsibility of the recipient.

When your order ships, we send a tracking link to the email address used at checkout. You can also visit our Track your order page and enter your order number and email.

If your order has not yet shipped, contact us as soon as possible and we will do our best to update or cancel it. Once an order has shipped, it cannot be changed — but you may initiate a return after delivery.

Unopened items in original condition may be returned within 30 days of delivery for a refund to the original payment method. Items that arrived damaged or incorrect are eligible for replacement or refund.

Email us with your order number and the item(s) you wish to return. We will provide return instructions and, if applicable, a prepaid label. Exchanges are subject to availability; we may ship the replacement once your return is received.

Refunds are processed within 5–10 business days after we receive and inspect your return. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

Please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or full refund at no extra cost.

We recommend hand washing bottles and tumblers with warm, soapy water to preserve the finish and seal. Avoid abrasive cleaners and do not put lids or insulated bodies in the dishwasher unless noted on the product page.

Yes. Our Executive Tumbler is designed for hot and cold beverages. Always open the lid carefully when contents are hot, and allow boiling water to cool slightly before filling.

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal. All transactions are processed securely through Stripe.

Applicable sales tax is calculated at checkout based on your shipping address and local regulations.

No. You may check out as a guest. Creating an account lets you view order history, save addresses, and check out faster on future visits.

Check your spam or promotions folder first. If it is not there within an hour, contact us with the email used at checkout and we will resend your confirmation and receipt.