Returns & exchange

We accept returns of unused items in their original condition and packaging within 30 days of delivery. Items must be free of wear, marks, or damage not present at delivery.

To be eligible, your return must include all original tags, inserts, and components that shipped with the order.

• Returns must be initiated within 30 days of the delivery date shown on your tracking confirmation
• Proof of purchase (order number or receipt) is required
• Final sale items, gift cards, and promotional free gifts cannot be returned unless defective

Final sale items and gift cards cannot be returned unless they arrived damaged, defective, or incorrect.

If you receive the wrong item or a product that appears compromised, contact us within 7 days of delivery with your order number and photos.

Returns sent without prior authorization may experience processing delays. Please wait for confirmation before mailing your package.

• Email us at the address on our Contact page with your order number and the item(s) you wish to return
• Tell us whether you prefer a refund or exchange
• We will reply with return instructions and, when applicable, a prepaid shipping label
• Pack items securely in the original packaging when possible and ship within 14 days of receiving your return authorization

Exchanges are subject to product availability. If your requested replacement is in stock, we will ship it after your return is received and inspected.

If the exchange item costs more than the original purchase, you will be charged the difference. If it costs less, we will refund the difference to your original payment method.

To exchange for a different product, note your preference when initiating the return. We will confirm next steps by email.

You will receive an email confirmation when your refund has been processed.

• Refunds are issued to the original payment method used at checkout
• Processing begins within 5–10 business days after we receive and inspect your return
• Your bank or card issuer may take additional time to post the credit to your account
• Shipping charges are non-refundable unless the return is due to our error or a defective item

If your order arrives damaged, defective, or not as described, contact us within 7 days of delivery. Include your order number and clear photos of the item and outer packaging.

We will arrange a replacement or full refund at no additional cost, including return shipping when a return is required.

When a return is approved for reasons other than damage or our error, return shipping costs may be deducted from your refund unless a prepaid label is provided.

We recommend using a trackable shipping service. Rivia is not responsible for returns lost in transit without proof of delivery.