Sales and refunds

This Sales and Refunds policy describes the terms that apply when you purchase products from Rivia through our website. It supplements our Terms of Use, Shipping Policy, and Returns & Exchange policy.

By completing a purchase, you agree to the terms set out on this page and the policies referenced below.

Promotional pricing applies only during the stated offer period and is subject to availability. Promotions cannot be applied retroactively to previous orders unless explicitly stated.

• All prices are listed in U.S. dollars (USD) unless otherwise indicated at checkout
• Prices include product cost only; applicable sales tax, duties, and shipping are calculated separately at checkout
• We reserve the right to change prices, products, and promotions at any time without prior notice
• Pricing errors discovered after an order is placed may result in cancellation or a request to confirm the correct price before fulfillment

For your security, payment details are processed by our payment partners. Rivia does not store full payment card numbers on our servers.

• We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal
• Payment is authorized at checkout and captured when your order ships, unless otherwise disclosed
• You represent that you are authorized to use the payment method provided and that billing information is accurate
• Orders may be declined or canceled if payment cannot be verified or fraud is suspected

After you place an order, you will receive an email confirmation acknowledging receipt. This confirmation does not constitute acceptance of your order or a guarantee of availability.

A contract of sale is formed when we ship your item or charge your payment method for the order, whichever occurs first under our processing workflow. We may refuse or cancel any order at our discretion, including for product unavailability, limits on quantities, errors in pricing or product information, or suspected unauthorized or fraudulent activity.

If your order is canceled after payment has been captured, you will receive a full refund to your original payment method.

Applicable sales tax is calculated at checkout based on your shipping address and local regulations.

International orders may be subject to import duties, value-added tax, customs brokerage fees, and other charges assessed by the destination country. These amounts are not included in your order total unless explicitly stated at checkout and are the responsibility of the recipient.

• Promotional codes must be entered at checkout and cannot be applied after an order is placed unless we agree otherwise in writing
• Only one promotional code may be used per order unless stated in the offer terms
• Gift cards and store credits, when offered, are non-refundable except where required by law and may not be redeemed for cash
• Free gifts with purchase are subject to availability and may not be substituted; promotional gifts are non-returnable except if defective

If your order has not yet entered fulfillment, contact us promptly to request a change or cancellation. We will make reasonable efforts to accommodate your request but cannot guarantee changes once processing has begun.

Once an order has shipped, it cannot be canceled. You may initiate a return after delivery in accordance with our Returns & Exchange policy.

Approved refunds are issued to the original payment method used for the purchase. We do not refund to alternate accounts or payment methods except where required by law.

Refund processing begins within 5–10 business days after we receive and inspect a returned item, or after we approve a refund for a canceled order, damaged shipment, or billing error.

Depending on your financial institution, it may take additional time for the credit to appear on your statement.

• Original shipping charges are non-refundable unless the refund is due to our error, a defective product, or an incorrect item
• Return shipping costs may be deducted from your refund when a return is not due to our error, unless a prepaid label is provided
• Partial refunds may apply if returned items show signs of use beyond inspection or are missing components

Items marked final sale, limited edition releases identified as non-returnable, and gift cards cannot be returned or refunded except where required by law or if the item is damaged, defective, or incorrect upon arrival.

For full details on eligibility and the return process, see our Returns & Exchange policy.

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank. We are committed to resolving billing issues promptly and fairly.

Filing a chargeback without first contacting us may delay resolution and may affect your ability to place future orders. We provide transaction records and shipping confirmation to payment processors when investigating disputes.

We stand behind the craftsmanship of our products. If you experience a defect in materials or workmanship under normal use, contact us with your order number and a description of the issue. We will evaluate warranty claims on a case-by-case basis and may offer repair, replacement, or refund where appropriate.

This policy does not cover damage from misuse, accidents, unauthorized modifications, or normal wear over time.

For help with an order, refund, or billing question, contact us through our Contact page. Please include your order number so we can assist you efficiently.